Condiciones generales de contratación

Information prior to the contractual process

This website is owned by SAMSARAPPS SL with CIF B87114971 and fiscal address at CTRA BOADILLA NUM 114 28220, MAJADAHONDA (MADRID).

The General Contracting Conditions regulate the distance selling relationship between SAMSARAPPS SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Services of the Society of the Information and Electronic Commerce. SAMSARAPPS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites , by any legally admissible form and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, SAMSARAPPS SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is the sale of cork bags.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the SAMSARAPPS SL websites and contracting through them .

To purchase our products, you can go to the corresponding section of our online store.

You can register as a user of the website to make the purchase online in the corresponding section on the website itself. In accordance with the applicable and current regulations on data protection, SAMSARAPPS SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the treatment system owned by SAMSARAPPS SL, with the purpose of process said actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the purposes set forth above, except legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.

In turn, we inform you that you can contact the Data Protection Officer by writing to the email address or by calling 902 877 192 .

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email  You can contact the competent Control Authority to present the claim you deem appropriate.

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he considers it is not necessary to view.

Once the purchase process is complete, the customer will receive a confirmation by email.

It is essential that during the purchase process the user indicates a valid email.

If you do not receive confirmation within 24 hours from the completion of the order, contact SAMSARAPPS SL at the customer service by email at

All the contents of the web are in Spanish.

The client, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and validity

In the case of a product on sale, the offer price and its validity will always be indicated along with its essential characteristics .

In compliance with current regulations, SAMSARAPPS SL offers information on all items for sale, their characteristics and prices. However, SAMSARAPPS SL reserves the right to withdraw, replace or change the products offered through its website , by simply changing its content . In this way, the products offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. It is identified in the characteristics.


SAMSARAPPS SL is responsible for any lack of conformity of all the products offered on the website during a period of two years from delivery. SAMSARAPPS SL has an after-sales service, during the indicated period. The customer may contact the establishment of SAMSARAPPS SL, the after-sales service, by email to or the points established by the provider itself. In case of doubt, you can contact the customer service by email


All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, it would be indicated as such (IGIC or IPSI).

Delivery and transport costs

SAMSARAPPS SL delivers to the Peninsula, Balearic Islands, Canary Islands, EC countries and some international countries, served by associated logistics companies.

Shipping costs will be applied depending on the shipping area, size, weight, measurements of the product as well as the amount of the order. The customer will be able to consult the costs before making the purchase.

Order execution

SAMSARAPPS SL undertakes to deliver the order within a maximum of 10 days, after the order leaves the warehouse.

Payment Methods

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

– VISA or MASTERCARD credit card

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL ( Secure Sockets Layer ). All the information that you transmit to us travels encrypted through the network.

Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any
SAMSARAPPS SL server. When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees regarding the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before SAMSARAPPS SL to the compensation of the damages and losses caused as a consequence of said annulment.


It allows you to send payments on the Internet safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. More information on PayPal.

The availability of the products offered by SAMSARAPPS SL may vary depending on customer demand. Despite the fact that SAMSARAPPS SL updates the stock periodically, the product requested by the client could be out of stock at that moment. In the event of non-execution due to unavailability, SAMSARAPPS SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. SAMSARAPPS SL may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or unless justified and demonstrable reasons by SAMSARAPPS SL within this same period, pay the amounts paid for the canceled order.

Right of withdrawal

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons. The exercise of the right of withdrawal must be carried out by means of notification by email sending your letter to our postal address CTRA BOADILLA NUM 114 28220, MAJADAHONDA (MADRID), or through the withdrawal form.


The customer must return or deliver the product directly to SAMSARAPPS SL, at the address CTRA BOADILLA NUM 114 28220, MAJADAHONDA (MADRID), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

payment refund

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided. SAMSARAPPS SL may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return , depending on which condition is met first.

Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer will have the right to return the product, informing SAMSARAPPS SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

SAMSARAPPS SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a claim, the establishment of SAMSARAPPS SL is located at CTRA BOADILLA NUM 114 28220, MAJADAHONDA (MADRID)  via email


Likewise, SAMSARAPPS SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. SAMSARAPPS SL is domiciled in MADRID, Spain.