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RETURN POLICY

Our policy, in compliance with the current regulations, is to grant you the right to return any article purchased through www.souji.es in the period of [30] days from the date of receipt. Any article can be returned as long as it has its original sealed packaging and is in perfect condition and without having been used. The return expenses differ according to each territory and are payable by the client.

The product can be returned to us directly to the address that appears on the purchase invoice that you will receive with it. We ask that you return the product in perfect conditions and with the original label within 30 days following your purchase along with its invoice. If you have any doubt, you can contact us through our email address (hola@souji.es)

The refund will be done according to the payment method: The refund will be made as soon as possible and, in any case, within [30] days from the date returning the product. The refund will be made through the same payment method that was used to purchase the product and with the same data.

If, unfortunately, your order or part of it should arrive damaged, contact us so that we can report it to the shipping company and process a claim. Please keep all the materials of the order, including the package because we will carry out an expert’s assessment of the product, and we will proceed to replace it with a new shipment or pay for its amount.

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